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GRIEVANCE REDRESSAL POLICY

To view Grievance Redressal Policy , Please Download Grievance Redressal Policy

To view Appendix A – Scheme Salient Features , Please Download Appendix A – Scheme Salient Features

To view Ombudsman-Scheme , Please Download Ombudsman Scheme

Grievance Redressal Officer

Details of Nodal and Principal Nodal Officers of Magma:
Zone :Nodal officer – East & West
Based at : Kolkata
Name : Sanjay Singh
Email id:grievance_eastwest@magma.co.in
Contact Number :033-4401 7350
Areas Covered : West Bengal, Odisha, Bihar and Jharkhand , Madhya Pradesh


Zone :Nodal officer – North
Based at : Delhi
Name : Mukul Agrawal
Email id:grievance_north@magma.co.in
Contact Number :0124 – 4316446
Areas Covered : Delhi, Uttar Pradesh, Uttarakhand, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Haryana,Rajasthan


Zone :Nodal officer – South & West
Based at : Chennai
Name :V Janaki
Email id:grievance_southwest@magma.co.in
Contact Number :044 – 40625507
Areas Covered : Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Union Territory of Puducherry, Gujarat, Maharashtra, Chhattisgarh


Zone :Principal Nodal Officer
Based at : Mumbai
Name :Nisha Menon
Email id:nisha.menon@magma.co.in
Contact Number :022 – 62291114
Areas Covered : PAN India


Address and Area of Operation of NBFC Ombudsman

Centre :Chennai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Fort Glacis, Chennai 600 001
STD Code: 044 Tel No. 25395964 Fax No. 25395488
Area of Operation:Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry


Centre :Mumbai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Area of Operation:Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu


Centre :New Delhi
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Sansad Marg, New Delhi -110001
STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19
Area of Operation:Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir


Centre :Kolkata
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899
Area of Operation:West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand